Buying from UsWe try and make the act of buying from us as simple as possible. Whilst we provide a 'how to' guide below, this website follows standards set by other sites and offers help wherever required.
If you have any questions on how this site works, or the process of trading with CHS, we would be very happy in your response. Feel free to offer feedback!
The concept of online shopping is, in general, well established.
How we help you get the best from us
Charles Hyde provides a mail-order service to customers who have difficulty obtaining a spare electronic part from their own local retailer. We will identify your requirement and in most cases we will offer you a price inclusive of delivery and VAT for any part that you may require. This service is offered primarily to supply Instruction Books, Remote Controls, external Flaps, Doors, Inkjet Printer Cartridges and other easily fitted external parts.
In the PRODUCT SEARCH box you may enter a Makers part code, a CHS order code or a just a piece of text to assist you in finding what you are searching for. Try entering the first few characters of a makers code and you will be offered a list.
NOTE: Try entering a model number in the Product Search box to pull up all the parts we list for it.
If you still need help click below and send us some details
We strongly advise all of our customers that parts for internal use must be fitted by an experienced engineer. Parts often fail because of a related component failure and correct diagnosis is the only way to begin to carry out a successful repair. We are not prepared to exchange internal parts if we believe that unqualified fitting has been employed.
Note: If a part is marked "Discontinued" it means Discontinued by CHS - in other words we can no longer supply it.
Having problems or cannot find a part?
We often find that, for a variety of reasons, customers are unable to track down a specific part they are looking for. If you are finding this is the case, contact us by sending us a mail http://www.chsinteractive.co.uk/contact_us.html giving as much information about the required part and the manufacturer, make and model of the item you require it for and we will attempt to locate it.
Our in-depth knowledge of our product area, along with our extensive on-site database allows us to offer advice that is amongst the best in our industry.
Worried about how your goods will arrive (and survive)?
All goods leaving our warehouse are in pristine condition and packed appropriately. Where items are in stock, they are picked, processed and despatched the same day* Where not, they will be tracked down and ordered immediately (where possible). Additional information on shipping is available on our 'Terms and Conditions' page.
*On orders confirmed before 4:30pm
We use a combination of Royal Mail, Parceline (DPD) (Next Day Courier) and a Pallet service.
For small orders up to 1 Kilo we use Royal Mail First class post.
For larger or heavier orders we would send by Parceline (DPD).
When your order is picked and invoiced we will send you an email to cofirm that it is leaving our premises.
Are you a Trade Customer looking for a new supplier?
Charles Hyde and Son offer a top service to our trade customers. In addition to offering trade focussed web site functionality (accessible through your own secure username and password) and a network of sales representatives we provide the same highly focussed, responsive service that we offer to our consumer shoppers.
If you are interested in how Charles Hyde can partner you or your organisation, contact us now!
We distribute Sky Remote Controls Sky Plus Remote Controls Sky Navigator Remote Controls all Original